Communicating with Customers

Boosting Mutual Trust with Business Partners

We are continuously enhancing communication with suppliers and subcontractors (“business partners”) in the conviction that cooperative and trusting relationships are critical for the promotion of sustainable procurement.

The TOPPAN Group Sustainable Procurement Guidelines, revised in January 2022, have been shared throughout the supply chain. In a cycle of guideline-compliant transactions, performance audits, and practice improvements, we engage in ongoing dialogues with business partners to deepen mutual understanding. Our Supplier Hotline is open for use by all partners. The hotline strengthens our efforts to enhance transparency and fairness in transactions and boost relationships of trust. We also ask partners to fill out questionnaires to monitor whether our procurement departments operate properly in accordance with the Basic Procurement Policy under the TOPPAN Group Sustainable Procurement Guidelines.

The Declaration of Partnership Building, issued in September 2022, clarifies priority themes for solidifying cooperation and co-prosperity with our partners and cultivating partnerships based on good business practices.

Labor-Management Approach to “Respect for Human Beings”

We understand how deeply we depend on our human assets. The working environments we have been developing are designed to help employees accomplish their tasks vigorously, earnestly, and with strong motivation. We organize various site-based initiatives primarily for employee health and job satisfaction through collaborations with the labor union, the health insurance union, and other related organizations. In-house club activities and various events such as health awareness campaigns and labor-management recreation events have been held to facilitate communication and build a sense of unity throughout the Group.

Surveying Employee Engagement

We have selected “employee health & job satisfaction” as a Materiality theme to drive our growth as a creator of social value, the goal of our sustainability management.

We see increased employee engagement as a key underpinning for achieving our management strategy. The integrated strengths of the Group will be further improved when employees find their work rewarding, feel fulfilled, and work proactively.

We launched an annual employee engagement survey in fiscal 2021. The fiscal 2022 survey analyzed the responses of 21,074 employees at Toppan Inc. and 23 Group companies to assess the expectation-perception gaps in their experiences working within their organizations (16 areas surveyed; see the diagram below). The surveys will identify factors that enhance or hinder employee engagement, in order to deliberate and implement measures that will reliably enhance employee engagement and to verify the effectiveness of those measures. Senior management and section managers act together to solve organizational issues based on the feedback from employees revealed through the survey.

Engagement Survey Summary for Fiscal 2022

TOPPAN eSports Festival 2021

In January 2021, we held the first TOPPAN eSports Festival, an online labor-management event organized as a substitute for the traditional non-virtual sporting events we have held previously.

All 50,000 Group employees and their families were welcome to participate from around the world. Teams placing first in preliminary rounds came together to show off their skills in eSports competitions. Side events such as an art workshop and quiz contest held in tandem online allowed a wider range of participants to join in.

The next event will be held in 2024.

Communicating with Shareholders and Investors

We value long-term relationships of trust with shareholders and investors and provide corporate information as a basis for investment decisions in a timely, fair, and constant manner. Our voluntary disclosures exceeding institutional requirements bring a clear picture to investors and promote deeper understanding of our business operations.

We also engage in dialogues with investors (through some 200 interviews every year) and brief financial analysts and institutional investors in quarterly earnings calls. We consent to requests for individual interviews, participate in numerous conferences sponsored by securities firms, and meet with institutional investors to explain our performance and strategies and glean how the market views us. We also discuss ESG matters with investors to further cultivate mutual understanding and reflect their comments and views into TOPPAN’s management.

Through a cycle of disclosure, dialogue, and feedback to management, we pursue the sustainable growth of the Group and the medium-to-long-term enhancement of our corporate value.